Book Hotels in Ben Wheeler, TX

"The room had a mildew smell as soon as I opened the door. The floors had dirty stains on them. The towels had stains, the pillows had holes.The check in staff was friendly. I went to Walmart and got supplies to clean the room, towels and pillowcases.There was not an option to switch hotels near me. "

"Our room, #214, was terrible. The toilet seat was broken, there was no hook on the bathroom door, the closet door was off track and would not open or close. There was no knob on the door either. There were exposed wires under the AC unit. Poor lighting. The refrigerator leaked water. I told the manager on duty about some of these issues as soon as we checked in, he got the closet door and toilet seat fixed that night. We made this reservation several months ago and requested a room on the first floor, we arrived after 3:00, which is check in time. Our room wasn’t ready, there would be an hour wait. We did not want to wait and did not feel like we should have to so we took the room that was ready on the second floor. Since we had made these reservations months ago and arrived after check in time our room should have been ready. The elevator broke when we were leaving, we had to force the doors open to get the cart in and out. Would not stay here again or recommend it"

"While not bad could use softer beds overall not a bad stay and other issue was staff chit chatting in front of coffee when was waiting for coffee "

"Not as new as photos made it look - at all. This is an old motel. Also, not as large as pictures. Overall, pretty run down for the Best Western name. Not what I expected from Best Western - the reason I trusted it. More in line with an outdated Super 8. The only part I would give 5 star is the back lit vanity mirror which was spotless too. Tub had no traction and was super slick. Shower curtain was white and a little dingy. Bedding was white and looked old and dingy. The pillows on the king bed were about 12" square (2 per person). King beds need king pillows - or at least 4 standard minimum. These tiny pillows were crazy. Roll over, and you fall off the pillow. Door had an old rusted chain security lock. Carpet was blue and hid the dirt but had a dirty "feel" to it. No "do not disturb" sign. I noticed one person had put a home-made sticker on their door for that. Outside: 2-story "motel". Concrete cracked and stained. Everything needs a good pressure wash and things in general need an update that just paint won't fix. Paid $350 per night for a normally $80 room (about what its worth) because of special event weekend every month they jack up the prices. At check-in, although friendly, they said if you want more towels, etc. you have to come get them because "we are short staffed"."

"Best I can say is we'd stay here again when in the area"

"The room was clean and the air conditioner worked great!"